FAQs

WHAT ARE THE PAYMENT METHODS AVAILABLE?

Cash on Delivery is the primary payment method.

We also accept credit card and PayPal in selected countries.

WHEN WILL MY ORDER BE SHIPPED?

Most orders for in-stock items will ship out within 5-15 business days after the order is placed.

Please keep in mind, orders do not ship on weekends or on these holidays: Christmas Day, New Year’s Day, Independence Day, Labor Day, and other major Holidays (both Special and Regular).

Orders shipped via local courier will not ship on holidays observed by them such as the ones stated above.

HOW QUICKLY ARE ORDERS DELIVERED AFTER SHIPMENT?

Once your order leaves our warehouse, the shipping method you select determines how quickly the order will arrive to your doorstep.

Domestic shipping methods:

  • Standard Shipping - Delivers within 1-2 weeks of shipping
  • Special Shipping - When applicable, shipping times will be stated

The warehouse needs 1 to 5 business days for order processing. Courier does not count the day it receives shipping information as a business day, so for example, you can expect the fastest shipment to arrive 3 business days after the order was placed. Orders shipped via regular courier might not be delivered on Saturday, Sunday, or national holidays.

 

    CAN MY ORDER BE DELIVERED ON THE WEEKEND?

    Most orders will not be delivered on the weekend. However, the courier or our chosen door-to-door provider does deliver some items on Saturdays, so if you choose Standard Shipping, your order may arrive on a Saturday with your regular mail delivery.

    HOW CAN I TRACK MY ORDER?

    The tracking number associated with your order will be sent in your shipping confirmation email or phone number. If you didn’t receive, or cannot find your shipping confirmation email, please contact us and we will send you your tracking number directly.

    Please note that some orders with Standard Shipping might not have a tracking number, but you can check the status of your order through our fulfillment center.
     

    CAN I CHANGE OR CANCEL MY ORDER?

    Orders are processed very quickly to ensure the fastest delivery possible. Because of this, an order usually cannot be changed or canceled once it has been submitted. Please be sure to check all information very carefully before placing your order. If you discover a mistake, please contact us at support@kikayland.com and let us know asap.

     

    MY ORDER HAS ALREADY SHIPPED. CAN I HAVE THE DELIVERY ADDRESS CHANGED?

    The shipping address for orders that are already on their way to you cannot be changed by Slack or our fulfillment center.

    Courier is not able to change delivery addresses once an order has been shipped.

     

    CAN I RETURN OR EXCHANGE AN ITEM I’VE PURCHASED?

    Please see our Refund page. If you need to return an item or exchange it for a different size, just contact us and let us know the reason, and we’ll help right away. Only damaged/unusable items can be returned within 7 days of purchase for a refund or an exchange. There is no refund for change of mind.

     

    WHAT IF I ORDER SOMETHING THAT’S OUT OF STOCK?

    Occasionally, due to high number of orders, certain products might suddenly become out-of-stock. In these cases, out-of-stock item(s) or your entire order may be canceled; you will, of course, receive a refund to your credit card for any items that cannot be shipped. Our fulfillment center will also contact you to let you know that your order has been modified.

    WILL I BE CHARGED A CUSTOMS FEE FOR MY ORDER?

    99% of your orders are shipped within your country through our partner fulfillment center so there is very less likely chance that you might need to pay for a customs fees (there are times that your local post office might ask for a little amount - depending on your city). Please note that the shipping fees charged for your order do not include customs fees. If you’re unsure of your city's laws and policies regarding customs fees, please contact your local customs/post office. We strongly recommend you familiarize yourself with the customs charges in your city before you place an order.

    I HAVE A QUESTION THAT ISN’T RELATED TO AN ORDER.

    Contact us at support@kikayland.com

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